ℹ How to use
Utility contacts
Need to call or email your water, gas, electricity, or telecoms provider? Look up your local company by postcode.
Getting started
1
Tap + Report an Issue
Hit the blue button at the bottom of the map to open the report form.
2
Choose the issue type
Water 💧, gas 🔥, electricity ⚡, telecoms 📡, roads 🚧, flooding 🌊, sewage 🚽, fire/incident 🔴, UFO/UAP 🛸, or crop circle 🌾.
3
Set your location
Use GPS to pinpoint your position, enter a postcode, or hold your thumb on the map for 1 second to drop a pin exactly where the issue is.
4
Describe the problem
Tap quick chips or type your own description. Add a photo if it is safe to do so — always from a safe distance.
5
Submit — we identify the company and give you a direct link
We look up the correct utility company for your postcode. Your pin goes live on the public map instantly and you get a personal map link, a one-tap email button (where available), and a tap-to-call number — all pre-loaded with your report details so the company has everything they need.
Features
Send to your utility — after every report
After submitting, a Contact [Company] card appears automatically. It shows your unique map link (so the company can see your report in full context), a one-tap 📧 Email button that opens a pre-written message in your mail app, and a 📞 tap-to-call number. If a company has no public fault email, we flag that and tell you to call with your ref number — the map link gives them the rest.
Alert company toggle
Off by default. Turn it on before submitting to have the system send an automatic alert to the utility's fault email at the moment you report. Works alongside the manual send option above — you can use both.
Tap any pin
See full details, photo evidence, and company info. Mark yourself as affected, share the link with others, or hit Remove once the issue is resolved.
Proximity alerts & push notifications
When the map loads we check for active reports within 10 km of you and warn you automatically. Tap the 🔔 bell button at the bottom of the map to subscribe to push notifications — you'll get an alert on your device whenever a new report is posted nearby, even when the app is closed.
Company updates on popups
Utility companies registered with this service can post public updates directly on a report — for example, confirming they're aware of the issue or giving an estimated fix time. These appear inside the pin popup under Updates.
🏢 Are you a utility company? Register for free →
🏢 Are you a utility company? Register for free →
Map Layers panel
Tap 🎛 Map Layers on the left of the map to toggle any data layer on or off — electricity faults, flood warnings, Met Office severe weather, zone alerts, planned works, and community report pins. Use Show all / Hide all to reset quickly.
Live rain radar & map styles
Tap 🗺 Layers ▾ (top-right of the map) to switch between Dark, Street, Satellite, Hybrid, and Terrain base maps, or turn on Rain Radar — a live precipitation overlay useful for spotting flood risk alongside water or roads reports.
Share a report
Tap Share in any popup to send a direct link. The link opens the map with that exact report highlighted — works with WhatsApp, email, or any messaging app.
Photo evidence
Photos are stored securely and shown in the map popup to help others assess the severity. Always keep a safe distance — never approach gas leaks or downed power lines.
UFO / UAP sightings
Choose UFO / UAP as the report type to log an unusual aerial sighting. You can attach a YouTube, TikTok, or social media link as video evidence. UFO reports appear on the main map as purple pins and are not routed to any utility company — they're a public record only.
🛸 View all UFO / UAP sightings →
🛸 View all UFO / UAP sightings →
Filter tab
Use the Filter tab in the header to show or hide issue types on the map — for example, hide roads reports to focus on water or gas outages near you.
How long do reports stay on the map?
Gas
24 hours
Fire / Incident
12 hours
Electricity
48 hours
Flooding
48 hours
Water
7 days
Sewage
7 days
Telecoms
14 days
Roads
30 days
UFO / UAP
30 days
Crop Circle
60 days
Reports are also removed immediately when marked resolved. Emergency issues expire fastest to keep the map accurate and avoid alarm fatigue.
Limitations — please read
Early-stage public beta
This service launched in May 2026 and has not yet been tested at scale. It has no official relationship with any utility company or government body. Use it alongside — never instead of — direct contact with your utility provider.
Email alerts are best-effort only
Only a handful of companies publish a public fault email address. Gas, electricity, and telecoms companies have no public email routing — the alert toggle will show "no email" for these. The phone number shown is always the right way to report urgent faults. Companies registered on our portal receive reports directly and reliably — see above.
Postcode routing may be inaccurate
Company boundaries don't follow postcode lines exactly. The company shown is our best estimate — always verify against your bill or the company's own website, especially for water and electricity.
Reports are unverified and unmoderated
Anyone can submit a report. Pins on the map have not been checked by anyone. Treat them as community intelligence, not official status updates.
Roads reports go to National Highways only
Our roads routing covers motorways and major A-roads. Potholes, local roads, and pavements are the responsibility of your local council — report these directly at gov.uk/report-pothole.
About
UK Utility Reporter is a free, independent public service built by BetterThanHTML.com. Reports are crowd-sourced and mapped by postcode. No account needed — just report and go.
This app does not store personal data beyond what you choose to include in your report description. No tracking, no login.
🚨 Active emergency? Call 999 first — always.
Are you a utility company?
We'd love to have you on board. When your company is registered, every report routed to you appears in your private dashboard in real time — no email hunting, no waiting.
Acknowledge reports instantly
Let the public know you're on it — one click sets a report to Acknowledged, visible immediately on the map popup.
Post public updates
Send messages directly to the report popup — routine progress or emergency notices. Reduces inbound calls when people can see what's happening.
Private customer details
Reporters can optionally leave their name, phone, account reference, and MPAN/MPRN. This is only visible to your company — never shown publicly.
REST API access
All dashboard data is available via a simple authenticated API — integrate directly with your existing fault management or CRM systems.
Registration takes under five minutes. Known utility company domains are approved automatically — your API key arrives by email. Independent operators go through a brief manual review.
Further reading
Why does the map show live electricity faults but not water or gas outages? Learn about the open data landscape for UK utilities and what's driving it.
Support this project
UK Utility Reporter is free to use and costs real money to run. If it helped you, a coffee goes a long way.
After submitting a report you may also see relevant partner suggestions — these help cover running costs.