Sign in with your API key to manage reports, post zone alerts, and keep residents informed. Open to utility companies, emergency services, and public authorities.
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Total Reports
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Active
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Acknowledged
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Resolved
Notification email
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Reports and alerts are sent to this address
Coverage area
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Reports from these postcode areas are routed to you
Sent to the email address you registered with. You can turn this off at any time.
📅 Planned Works
Places a point marker on the public map at a specific postcode — ideal for roadworks, supply interruptions, or maintenance at a known address. Visible immediately; auto-expires at the end date you set.
Title *
Type *
Postcode *
Start *
End *
Address (optional)
Description (optional)
🗺 Zone Alerts
Draws a coloured rectangle over an area on the public map — use for exclusion zones, search areas, staging points, or works zones. Publicly visible with your label and dates.
How to draw your zone
1. Pan and zoom the map below to your area
2. Click the ▭ rectangle icon in the top-left toolbar
3. Click once to set one corner, click again for the opposite corner
4. Use Edit layers in the toolbar to move or resize it
5. Fill in the label, type, and dates below, then click Save Zone
Click the ▭ rectangle tool in the map toolbar to draw.
Label *
Type *
Active from *
Active until *
Description (optional)
Dashboard guide
Welcome to the UK Utility Reporter company portal. Every report submitted by the public that falls within your coverage area is routed here automatically — no email hunting, no manual checking.
Viewing reports
Reports appear in the table above as soon as they are submitted. Click any row to expand it — you will see full details, any photo evidence, and private customer information if the reporter provided it. Use the filters to narrow by status, type, or submission date.
Statuses ■Reported — newly submitted, no action taken yet. Visible to the public. ■Acknowledged — your team is aware. The map popup shows this status to reassure the public. ■Resolved — issue fixed. The pin is removed from the public map within 24 hours.
Posting public updates
Click 💬 Update on any report to post a message that appears on the map popup — immediately visible to everyone nearby. Use Emergency Notice for urgent information (shown with a red banner). You can edit or delete your own updates at any time.
Customer details
If a reporter left contact information, a customer card appears in the expanded row. This is completely private — never shown on the public map. A 📞 Wants contact badge means the customer has asked to be called back directly. Once you have spoken to them, tick Customer has been contacted — the badge turns grey and the card turns green so your team knows it is handled.
Email notifications
Toggle the switch above to receive an email whenever a new report is routed to your company. Emails go to the address you registered with. You can turn this on or off at any time.
API access
Everything in this dashboard is available via a REST API — useful for integrating with your existing fault management or CRM systems. Use your API key in the X-API-Key header on all requests. GET /api/v1/reports · PATCH /api/v1/reports/:id/status · POST /api/v1/reports/:id/updates · GET /api/v1/pingFull API reference →
We want to hear from you
This portal is actively developed and we build features based on what utilities actually need. If something is missing, confusing, or could work better for your team — let us know.